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Frantec |
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Fast Solutions for the Care Industry |
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About Us |
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Phone: (01473) 604464 Fax: (01473) 604496 E-mail: info@frantec.co.uk |
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Frantec |
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Fast Solutions for the Care Industry |
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PLEASE NOTE THAT THIS IS OUR TEMPORARY SITE WE ARE DEVELOPPING AN ALL NEW FRANTEC WEBSITE
(Anyone who saw our previous site WILL Understand !!) |
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FRANTEC provides a range of support services for people with physical, mental or learning disabilities. Our core business is the provision of domiciliary care services.
We are committed to our core values of Privacy, Dignity, Independence, Integrity, Confidentiality, Self-Determination and Choice. Our services are underpinned by the principles of Independent Living.
We strive to ensure that our services represent best value for our clients.
Frantec is owned and operated by Mr William Peall.
It is the aim of Frantec to deliver a service of personal care and associated domestic services to meet the needs of clients (“Service Users”) in their own home environment. This will be achieved by promoting a standard of excellence which embraces fundamental principles of Good Care Practice that is witnessed and evaluated through the practice, conduct and control of quality care in the domestic environment.
To meet these client needs the Care Service is designed to achieve the following objectives:
· To deliver a service of the highest quality that will improve and sustain the client’s overall quality of life. In this respect the Home Care Service is designed to meet the Certification requirements of the ISO 9000 Quality Standard (latest edition), but in a people-oriented fashion.
· To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each client’s right to independence, privacy, dignity, fulfilment, and the rights to make informed choices and to take risks.
· To ensure that each client’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
· To ensure that the Care Service in whole is delivered in accordance with agreed Purchasing Contracts / Care Agreements.
· To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development to enable client care needs to be met.
· To match the nominated Care Worker as closely as possible with the client, and respecting the need to change the Care Worker in the event of subsequent non-compatibility.
· To manage the Care Service efficiently and effectively to make best use of resources and to maximise value for money for the Purchaser / Service User.
· To undertake a Risk Assessment of environmental Health & Safety hazards within the home of each new client, and to ensure that areas of concern are duly reported to the Purchaser / Service User. Such Risk Assessments will take into account the right of the client to take risks, as indicated above.
· To ensure that all clients / Service Users receive written information on the Organisation’s Procedure for Handling Complaints, Comments and Compliments, and how to use it.
Frantec provides services for clients with Physical and Sensory impairments, Brain and Spinal Injuries and Mild to Severe Learning Disabilities. In the course of our provision we also support clients who are parents – and their children.
The Organisation does not offer Nursing Care.
The Organisation offers its services to clients irrespective of their race or ethnic origin, creed, colour, religion, political affiliation, marital status, parenthood, sexual gender, sexual orientation, and disabilities or impairments. The sole criterion for accepting a client / Service User is the perceived ability of the Organisation to provide assessed care needs.
Geograhical Locations
Frantec operates in Essex, Suffolk, Hertfordshire, Berkshire, Oxfordshire and Greater London.
Qualifications of Chief Executive Officer
William Peall is an experienced care worker, a graduate of Business and Finance and is currently undertaking the Higher Diploma in the management of care services. (NVQ Level 4 with D32/33 Assessors award)
Qualifications of Managers
Nathan Peall (Operations Manager) is an experienced care worker and is a qualified Manual Handling Trainer and Risk Assessor. Naomi Cunliffe (Human Resources Manager) is a qualified Manual Handling Trainer and Risk Assessor. Rosie Holmes (Client Services Manager) is a Registered Midwife (RCM), experienced care worker and a qualified Manaual Handling Trainer and Risk Asessor.
The management is sensitive, approachable and effective.
Qualifications of Personal Support Workers
Our workers are committed to providing a quality care service for our clients. They are professional, motivated and have the necessary training and experience to work with our clients. They also find this type of work challenging but rewarding. FRANTEC workers come from a wide range of backgrounds. We employ qualified nurses, social workers and occupational therapists. In addition to these several previously un-qualified workers have already achieved at least NVQ Level 2 or equivalent. We aim to exceed the T.O.P.S.S. workforce training targets by having more than 50% of our workers trained to at least NVQ Level 2 by 2008.
Fees and Charges
Frantec charges are dependent on the needs assessment completed prior to commencement. And currently range from £100.00 to £215.00 per day.
Organisational Statement of Good Practice
We believe that our Services should reflect and promote values that focus upon the individual client as being at the centre of Care Service planning and Service delivery.
To help achieve this, the Organisation has drawn upon the fundamental Core Values of Care to develop Service Values which will form the basis for considering the provision of a Home Care Service for any individual. These Service Values shall be as follows:
1. Autonomy and independence of personal decision-making, including the assumption of risks as well as responsibilities associated with citizenship.
2. Choice of occupational activities, lifestyle, and the best way to maintain independence, including the opportunity to select independently from a range of options.
3. Respect for the intrinsic worth, dignity and individuality of the person and his / her racial and ethnic identity and cultural heritage.
4. Participation and integration in society, and in the development of plans, policies and decisions affecting the individual’s life.
5. Knowledge about conditions and prospects, options and opportunities, and ways of improving the individual’s life.
6. Fulfilment of personal aspirations and abilities in all aspects of daily life, including the chance to develop new skills and knowledge.
7. Privacy from unnecessary intrusion, and the preservation and safeguarding of confidentiality.
8. Equality of opportunity and access to services irrespective of age, race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.
The realisation of these values, together with the level of help and support required to achieve personal goals, will be a unique process for each person - every person is an individual. However, the value principles remain constant and will provide a sound foundation for the provision of care to all, regardless of personal circumstances and in accordance with the Organisation’s Equal Opportunities Policy.
Service User Feedback
There is a formal process for seeking the views and opinions of clients / Service Users regarding their perceived quality of the care services provided by the Organisation:
· This process focuses upon the use of Questionnaires which are given to clients and / or their family members. Questionnaires are designed to seek opinions on the Organisation, and the critical aspects of its Care Services as perceived by the Service User.
· The results of all Questionnaire surveys are reviewed on a formal basis with a view to Continuous Quality Improvement in the services offered by the Organisation.
Complaints, Concerns, Comments and Compliments.
With respect to Service User feedback concerning the quality of Care Services provided this information is formally reviewed for content and possible action. These reviews classify Service User feedback as follows, and are considered as positive through to negative feedback:
Types of feedback:
Compliments - positive input regarding aspects of the Care Service
Comments - still positive, but possible scope for improvement
Concerns - negative feedback where action may be required to address a problem
Complaints - serious concerns on the part of the Service User, requiring formal action as described below:
It is the policy of the Organisation to strive to ensure that compliments outweigh complaints. |